Returns & Exchanges

At Mochi Phone, we want you to be completely satisfied with your new device, which is why we offer a 30-day return window for all electronics. If your item is defective or doesn't meet your expectations, our streamlined process ensures a quick resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your Mochi Phone account, navigate to your order history, and select the 'Request Return' button for the specific device.

• 2.
  Prepare the Package

  Securely pack the phone in its original box with all included accessories, chargers, and manuals to ensure a full refund.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your shipping parcel.

• 4.
  Receive Your Refund

  Once our technicians inspect the device and confirm its condition, we will process your refund to your original payment method within 5-7 business days.