Frequently Asked Questions
Everything you need to know about your Mochi Phone experience.
Are Mochi Phone devices unlocked for all carriers?
Yes, all our smartphones are factory unlocked and compatible with major GSM and CDMA networks worldwide.
What is the standard shipping timeframe?
We process orders within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout.
Do you offer a warranty on your electronics?
Every device comes with a comprehensive 12-month manufacturer warranty covering hardware defects and technical malfunctions.
What is your return policy for mobile devices?
We offer a 30-day money-back guarantee. If you are not satisfied, you can return the device in its original packaging for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans via Klarna.
Does my phone come with a charger and accessories?
To reduce our carbon footprint, our latest models include a USB-C charging cable, but wall adapters are sold separately unless specified in a bundle.